Create A Customer Credit Memo

1.  Access the Invoice/Credit Memo application from the Activities menu or Shortcuts.

2.  Select an AR Account and press Tab.   As you enter an AR Account in the Type-Thru drop box, ObjAcct will find the best match.  You can also click on the down arrow at the right of the drop box to display the full list of AR Accounts. Scroll down the list until you find the desired AR Account and click to retrieve it for the credit memo.

3.  Type will default to "Invoice."  Select "Credit Memo" from the dropdown list and press Tab.

4.  Print will default to checked.  If you uncheck the Print field, the Credit Memo will NOT appear in the Print Invoice/Credit Memo application.

5.  By default, Hold will not be checked.  If you check the Hold field, the Credit Memo will not update the Customer's balance or have any impact on your company's financial and the credit memo will not appear in the Print Invoice/Credit Memo application.

6.  Select the Customer from whom you wish to issue a credit memo and press Tab.   As you enter a Customer in the Type-Thru drop box, ObjAcct will find the best match.  You can also click on the down arrow at the right of the drop box to display the full list of customers. Scroll down the list until you find the desired customer and click to retrieve it for the credit memo.

7.  After you select a Customer, the Class field will default to the Customer's Default Sales Class, the Billing Address will default to the Customer's Entity Address, the Date will default to the current business date, the Sales Tax will default to the Customer's Default Sales Tax Id/Group.  The Due Date will be equal to the Document Date.

8.  The Credit Memo No. will automatically be assigned at Save.  You may key in a number in the Invoice No. field and ObjAcct will ensure that it is unique.

9.  Optionally, you may select a Job, PO Number, Salesperson or enter descriptive text in the Memo field. 

NOTE:  If you enter a Job in the Header section, each transaction line will be assigned to that Job.

10.  Fill in the detail lines.  You must select an  Item,Class (if Company Setup, Use Classes = "Required"), Unit, and Amount.  The Taxable checkbox will default to checked if the Item you selected is setup as Taxable in Items.

Enter as many transactions lines as you need.

11. Optionally, you may select a Customer Message to appear on the printed Credit Memo.

12.  Click on Save to save the Customer Credit Memo.  Upon Save, the Total Tax and Total Amount of the credit memo will be calculated and displayed.